SMART Method

A disciplined path from defining the problem to transferring lasting capabilities.

S — Specify

Define the right problem, objectives and success criteria.

M — Map

Document the current operation, participants, information and gaps.

A — Architect

Design the target solution across process, people, controls and technology.

R — Realize

Implement in stages, validate results and manage responsibilities.

T — Transfer

Document, train, measure and leave capabilities in place.